Website policies
Privacy Policy
This policy explains what personal information Bits, Bytes & Beyond collects through bitsbytesandbeyond.com, why, and what rights you have. We collect as little as we can and never sell your information.
Who we are
Bits, Bytes & Beyond is based in Roseau, Commonwealth of Dominica. We are the controller of the personal information described here. For any privacy question or request, email [email protected].
What we collect
When you send an enquiry through our contact form, we collect:
- your name
- your email address
- your business name and number of employees
- your website or social media profile (optional)
- the service you are interested in
- your estimated budget and start date
- your country
- what's driving your enquiry
- the details you give us about the problem you want solved
When you visit the site, our hosting provider processes technical information needed to deliver and protect the site, such as your IP address, browser type and the pages requested. We use Cloudflare Web Analytics, which counts visits without cookies and without identifying you.
We do not collect payment details, special categories of data (such as health information), or information about children through this website. Please don't include sensitive information in your message.
How and why we use it
| Purpose | Information | Lawful basis (UK/EU GDPR) |
|---|---|---|
| Replying to your enquiry and discussing a possible project | Contact form details | Steps taken at your request before entering into a contract; our legitimate interest in responding to business enquiries |
| Keeping a record of enquiries and clients in our CRM | Contact form details, and later project correspondence | Legitimate interests; contract, if you become a client |
| Protecting the contact form from spam and abuse | IP address and browser signals checked by Cloudflare Turnstile | Legitimate interest in keeping the site secure |
| Understanding how many people visit which pages | Anonymous, aggregated visit counts | Legitimate interest in improving the site |
We do not use your information for automated decision-making or profiling, we do not put it into AI tools, and we will not add you to any mailing list without your separate consent.
Who processes it for us
We use a small number of trusted service providers, who process information only on our instructions under data processing agreements:
| Provider | What they do | Location |
|---|---|---|
| Zoho Corporation | Email, customer records (CRM), and delivering contact form messages to our inbox (ZeptoMail) | United States data centre |
| Cloudflare, Inc. | Website hosting, security, spam protection (Turnstile) and cookieless visit statistics | Global network; headquartered in the United States |
We share information with others only if the law requires it.
International transfers
Our providers process information in the United States and other countries. Where UK or EU data protection law applies, we rely on the safeguards in each provider's data processing terms, such as Standard Contractual Clauses or the EU–US Data Privacy Framework where the provider is certified.
How long we keep it
- The email that delivers your enquiry is deleted from our inbox once we have recorded the enquiry in our CRM, normally within one business day. Our email delivery service, ZeptoMail, keeps a delivery log (including the message subject, which contains your name) for 60 days and then deletes it; it does not store the message content.
- Enquiries that don't lead to a project are deleted from our CRM 24 months after our last contact.
- Client records are kept for the length of the engagement and then for 7 years, to meet business and tax record-keeping obligations.
How we protect it
We limit access to your information to ourselves, use two-factor authentication on every account that holds it, encrypt connections to the website, and use reputable providers with strong security practices.
Your rights
Depending on where you live, you may have the right to:
- access the personal information we hold about you
- correct inaccurate information
- have your information deleted
- restrict or object to how we use it
- receive your information in a portable format
- complain to a data protection authority, such as the one in the country where you live or work
To use any of these rights, email [email protected]. We will respond within one month and may ask you to confirm your identity first. There is no charge.
Changes to this policy
If we change this policy, we will update the date at the top of this page. Significant changes will be highlighted on the website.
Contact
Bits, Bytes & Beyond, Roseau, Commonwealth of Dominica. Email: [email protected].
Terms of Use
These terms apply to your use of bitsbytesandbeyond.com, which is operated by Bits, Bytes & Beyond, Roseau, Commonwealth of Dominica. By using the site, you agree to them.
Our services
The site describes our services. Any work we do for you is governed by the written proposal or agreement we both accept, not by these website terms. Prices, turnaround times and other details on the site are a guide only until confirmed in writing.
Using the site
You may use the site for lawful purposes only. You must not:
- attempt to gain unauthorised access to the site or its systems
- send spam, malicious code or automated submissions through the contact form
- copy or reuse the site's content for commercial purposes without our permission
Ownership
The text, design, graphics and logos on this site belong to Bits, Bytes & Beyond unless stated otherwise. You may view and print pages for your own reference.
Information on the site
We aim to keep the site accurate and up to date, but its content is general information, not professional, legal or financial advice for your situation. The site is provided "as is", without warranties of any kind, and we may change or remove content at any time.
Limitation of liability
To the fullest extent permitted by law, we are not liable for any loss or damage arising from your use of the site or reliance on its content. Nothing in these terms limits liability that cannot be limited by law.
Links to other sites
Links to other websites are provided for convenience. We are not responsible for their content or privacy practices.
Privacy
Our Privacy Policy and Cookie Notice explain how we handle personal information.
Governing law
These terms are governed by the laws of the Commonwealth of Dominica, and its courts have jurisdiction over any dispute about them.
Changes and contact
We may update these terms; the date at the top shows the latest version. Questions: [email protected].